I ordered the
insoles advertised on television using my Visa check card. The original amount was deducted from my bank account on 3/11/2008 ($30.90, including shipping and handling). I received the package shortly thereafter via the
USPS and was less than satisfied with the product. On 4/10/2008 a charge against my bank account by Walkfit in the amount of $13.90 was posted. I contacted the company who indicated that this was an "additional
shipping charge" which was not explained at the time of purchase, nor authorized. They indicated that they would credit the amount back to my account immediately. The following morning, I discovered that rather than crediting my bank account, they had withdrawn an additional $44.85. My immediate call to the company resulted in my being informed that they had enrolled me in a vitamin program and that was the charge for the upcoming shipment of the "joint support formula". I explained that I had never ordered or authorized any such purchase and they explained that I did not have to authorize it because they had included paperwork with my
insoles that stated that I was in the program and it was my responsibility to decline. The package for the
insoles contained no paperwork, not even a
packing slip. They promised to cancel my involuntary subscription and not attempt to re-execute the charge (Walkfit Confirmation # 5932069). They failed to live up to their word and the next day another charge was pending. Although my bank managed to block the transaction from Walkfit on 2 occasions, they managed to slip through under a different name of WF Joint Support and debited the account. I have since cancelled the bank card. To date, I never received any further package from the company. Please check the
Better Business Bureau, as of today there were 660 complaints, not inclusive of mine. On their website they indicate that there is a "free sample" of this joint formula to be shipped with each order, no mention of any subscription.
Please contact the
USPS if you have had the same experience as they have started an investigation.
1. Written by Michele A., on 21-10-2009 16:19
I ordered a $19.95 pair of WalkFit orthotics and ended up with a bill of over $89.00 - whether they work or not - this is a rip off. They said I did not "Uncheck" other offers. The shipping alone was over $30.00 and it took 10 days to get them. Don't buy these! This company is a ripoff
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2. Written by Bruce Bee, on 10-08-2008 21:18
Instead of placing my order in ONE 8" x 8" box..................they split the shipment, and charged me a total of
$ 54.65 in shipping costs. Not only that...........I never received my TWo FREE bottles of vitamins until another month had past ! They charged me an additional $ 59.80 ??????
I only wanted the in-soles. This company is a total rip-off !
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3. Written by Alma Carrillo, on 04-08-2008 08:28
I haven't tried the product yet because it has not arrived at my house...supposely ruch delivery for them is 7-10days come on is this really true I order your baby can read the same day and is arriving first then the walk fit...1-I placed my order I was supposed to be charge $29.90 and they over charged $54.75 for items I did not order.2-I called the customer service to have the billing situation fixed and there's no answer on that number.3-I got a hold of a rep. he said that he was only going to credit me $14.90 & I finally concluded with canceelling the order.4-I called the next day to confirm they had cancel my order NO they shipp it and on top of it they have not credit myu account.5-they give me a tracking number that is not vaild.This is just crap,I' very mad and dissapointed....
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